1. Statutory rights
This policy does not replace or limit mandatory consumer rights. Paid digital content should be of satisfactory quality, fit for a disclosed purpose and as described. If it is faulty, inaccessible or materially misdescribed, contact support so the issue can be investigated and an appropriate remedy provided.
2. Fourteen-day cancellation period
Consumers may ordinarily cancel a distance purchase within 14 days of the contract without giving a reason. For immediate digital access, checkout must request the buyer's express consent to begin supply during that period and acknowledgement that the cancellation right may be lost once digital supply begins, where the law permits.
3. Goodwill review
Even where immediate access has begun, a request made within 14 days will be reviewed fairly. A full or partial goodwill refund may be offered when only a small portion of the course has been accessed, downloadable files have not been substantially obtained and there is no pattern of repeat refund abuse. This does not reduce statutory rights where content is faulty or misdescribed.
4. Access and delivery problems
Report a missing email, broken file or access error with the order email and product name. A reasonable attempt will be made to restore access or provide a replacement. If the promised digital content cannot be supplied within a reasonable time, a refund will be considered.
5. What is not a product fault
- A change of mind after substantial access or downloading, subject to applicable cancellation rights.
- Tool features, subscriptions or administrator permissions that were disclosed as requirements or limitations.
- A request for consulting, grading, custom scripts or services that the product page states are not included.
- Failure to achieve an income, employment, productivity, compliance or commercial outcome.
6. How to request a refund
Use the verified support email that will appear on the live contact page and include the order email, product name, date, reason and any access error. Requests should be acknowledged promptly. Approved refunds are returned to the original payment method; bank processing times commonly take several business days after issue.